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New Releases - Summer 2014

Customer Service in the Police Environment
This course will help learners identify customers and their needs, understand why customers complain, and use this knowledge to communicate effectively. It will also help learners deal with difficult customers and provide service in a professional, positive manner.

Social Media: Covert Investigations
This course course is designed to provide general benchmarks to increase the investigative value of covert online activity. It will enhance learners' understanding of the investigative triangle of authority, articulation, and actions.

Precursor Control Regulations
This course provides an overview of precursor chemicals and the Precursor Control Regulations. In addition to reviewing the licensing and permits required to obtain precursor chemicals, it details how criminals circumvent the law to procure these substances.

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CPKN relies on the Canadian policing sector to identify topics for e-learning development.

CPKN invites you to share your suggestions for new e-learning courses. Submit your ideas via CPKN's Topic Suggestion Form!

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