CPKN provides technical support to learners through its bilingual Support Desk. Accessible via email and telephone, CPKN Support Specialists help users deal with any functionality issues that they may encounter within a course or portal, answer questions on pricing, provide reports, and direct general inquiries to appropriate CPKN Staff.
The CPKN Support Team is available:
Monday – Friday, 8:00 a.m. – 5:00 p.m. (E.S.T)
Toll Free Tel: 1-866-357-CPKN (2756)
Frequently Asked Questions
CPKN has standard turnaround times for our most frequent requests:
- Individual registrations: within 3-5 business days
- Bulk registrations: within 3-5 business days
- Report request: within 3 business days
For all other inquiries, our Support Team will work with you to determine timelines and expected response times.
If you are looking to purchase individual courses, you can easily buy courses through our easy-to-use online registration system.
To purchase courses for a group of learners, visit our registration page, complete the online registration form, and email it to our support desk.
For purchases of large bundles of courses, we can offer subscription pricing. For more information on subscriptions, contact Sarah Camus.
If you have forgotten your username or password, click on the ‘Forget your username?’ or ‘Forget your password?’ links below the login section of your LMS login page and follow the directions provided.
You will be prompted to enter the email address associated with your account.
An email will arrive in your inbox with the instructions to reset your username and/or password.
The email address from which you will receive instructions is firstname.lastname@example.org. Please check your junk or spam mail folders to see if the email has been filtered to one of these folders.
You can mark the email address as safe or save it to your contacts so that our support emails will always end up in your inbox.
Remember that your password is case sensitive. Verify that you are using the correct username and password. Your username would have originally been sent to you from email@example.com.
If you continue to have difficulty in logging in to your CPKN account, reset your username and password by clicking the links provided on your LMS login page.
Still having trouble? Contact CPKN's Client Service Centre.
Once you have completed your course, it will be marked as complete with a green status and can be downloaded from 2 locations.
- The certificate will be loaded in your Achievements tab on the left of the screen.
- The certificate will be loaded on your Dashboard under the name of the course.
- The certificate will be loaded under the course in the course libraries.
If you do not see your certificate the course may not provide a certificate, or you have not completed all course content.
Once you have registered and paid for a course from the CPKN catalogue, you can complete the course at your own pace.
You can access your course through the CPKN Learning Management System (LMS) or your service-specific portal. You can access the LMS on the CPKN website homepage by clicking on the login button.
Select either your service-specific portal from the drop-down menu or select the CPKN LMS.
A username and password are supplied by email from firstname.lastname@example.org when you register for your first course with us. Use this username and password to login to your account.
If this is your first time logging in, you will need to check a box to accept our Terms and Conditions.
When you have logged in, all the courses to which you have been successfully registered will appear on the Personal Dashboard.
Access to certain CPKN courses is restricted to police officers and public safety officers. CPKN, in conjunction with Content Providers, determine the appropriate audience for each course based on its content.
We manage access through the registration process which requires verification of individuals by their supervisor or agency. By confirming learner status and place of employment, we ensure only authorized learners can access these courses.
To run courses on the LMS, CPKN has the following system requirements:
- Cookies must be enabled.
- Desktop: Windows 7+, MacOS X 10.7+, Linux Web
- Browser: Microsoft Edge, Firefox 14+, Chrome 18+, Safari 7+
- While the LMS is mobile friendly, course functionality on tablets and smart phones is variable and is dependent on the course design.