Technology is within the grasp of every person and this impacts the work of police officers and can be used for communicating with the public, helping to solve crime, and undertaking recruitment efforts. École nationale de police du Québec (Quebec) was interested in getting a better understanding of how Canadian police services are using Information and Communications Technologies (ICT) within the context of crowd control. The research addresses the following questions:
- How are ICT used before, during and after a police intervention involving crowd control for communications, intelligence, intervention, and investigative purposes?
- What are the issues associated with their use?
- What challenges were met and what challenges still need to be addressed regarding the ICT use in crowd control?
The goal of the research is to:
- Document innovative practices relating to the use of ICT in crowd control settings.
- Describe the related issues and factors that could influence their use.
- Distribute to the police community and training organizations the results of the shared innovative practices.
The focus of this research was on the following ICT: Internet, Social Media, Mobile Devices, and Surveillance Technologies being used within the context of crowd control. A variety of types of crowds have been studied: Unlawful Assembly, Black Bloc, Natural Disaster, Labour Conflict, Civil Disobedience, Riot, Festive or Sporting Event, Peaceful Crowd, Demonstration, Criminal or non-criminal flash mob, and Violence in a Public Place.
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