Customer Service in the Police Environment

The ability to provide exceptional customer service is recognized as a key component to organizational success and personal achievement. While compliance and enforcement (C&E) sector staff are tasked first and foremost with maintaining public safety and/or combating fraud, the work is highly customer-oriented, whether those customers are other frontline C&E staff, the courts, or citizens.

Customer Service in the Compliance and Enforcement Environment is designed to help learners identify customers and their needs, to understand why customers complain, and to be able to use this knowledge to communicate effectively. This course will also help learners deal with difficult customers and to provide service in a professional, positive manner and help clients achieve compliance through customer service and education.

Learning Objectives

When you have completed this course you will be able to:

• Explain the role of police in customer service delivery
• Explain the basic reasons for customer complaints and the skills that contribute to exceptional customer service
• Explain the importance of good communication in delivering quality customer service
• Explain the elements involved in providing exceptional customer service
• Recall common customer service errors and the impact negative customer experiences can have on your organization
• Explain ways to deal with difficult customers that will positively impact your customer service
• Identify customer service protocols to follow when using various modes of communication

Target Audience

Sworn Police, Police Civilian, Public Safety Officer, Peace Officer / Special Constable, Student, Other Federal, Provincial and Municipal Employees

Content Provider

Content for this course was created by Steve Pilote, an HR consultant specializing in supervisory, leadership, management, and executive development. He is also a veteran member of the Winnipeg Police Service.