Canadian Credible Leadership Series Skills

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The CCL Series will help you to develop expertise in 60 leadership skills in the following areas:

  • Self Management
  • Interpersonal Communication
  • Problem Solving
  • Team and Organizational Development
  • Versatility Skills for Style, Role and Skill Shifting

Each series gives you an understanding of your own abilities to demonstrate behaviours in a set of skills and competencies.

The series has automatic bookmarking to save your learning progress as you work through the program.

Series 1: Skills of Personal Mastery, Interpersonal Communications, and Conflict Management

  • Self-Management Skills
  • Grounding and Centering
  • Beliefs Clarification
  • Specifying Your Personal Purpose and Vision
  • Identifying Your Values
  • Career Planning
  • Time Management
  • Stress and Energy Management
  • Maintaining a Positive Mental Attitude
  • Interpersonal Communication
  • Self-Disclosure
  • Image Management
  • Attending
  • Observing
  • Suspending Frame of Reference
  • Questioning and Listening
  • Impression Management
  • Responding with Understanding
  • Assertiveness
  • Confrontation
  • Challenging

Length: 24 hours

Series 2: Skills for Opportunity and Problem Management

  • Problem Management
  • Opportunity Leveraging
  • Advanced Empathy
  • Problem Exploration
  • Problem Specification
  • Problem Ownership
  • Goal Setting
  • Goal Ownership
  • Action Planning
  • Implementing Action Plans
  • Confrontation
  • Self-Sharing

Length: 12 hours

Series 3: Skills for Team and Organizational Development

  • Team and Organizational Development Skills
  • Informal Assessment Skills
  • Formal Assessments
  • Problem-Management Facilitation
  • Needs Clarification
  • Readiness-Checking
  • Values Alignment
  • Vision and Purpose
  • Consensus-Building
  • Strategy-Consensus Building
  • Implementation Planning
  • Strategic Planning
  • Leading Teams
  • Versatility Skills
  • Building Accountability
  • Assessment of Personal Styles

Length: 12 hours

Series 4: Skills of Versatility

  • Style-Shifting
  • Intentionally Assessing
  • Assessment of Roles
  • Role-Shifting into Tasks
  • Style, Readiness, Willingness, Ability and Shifting Skills
  • Recognition of a Team's or Organization's Stage of Development
  • Facilitation of the Organization
  • Development of Stages
  • Cross-Functional Continuous Improvement Team
  • Assessment of Leadership Skills
  • Coaching Other Leaders
  • Lead Environmental Scanning

Length: 12 hours