Support
We are here to make your experience smooth, simple, and stress-free.
Our bilingual support desk provides technical help and guidance in English and French, so you can reach out in the language that works best for you.
Looking for more resources? Check out the CPKN Knowledge Hub, your go-to-place for tips and guidance on managing your customized learning portal with your in-house team.
We’re here to help and are just a call or click away.
Our CPKN Support Specialists are here to help, whether you need assistance with course or portal functionality, pricing inquiries, reports, or just have a general question.
We’ll make sure you’re directed to the right person quickly and easily.
Available in English and French, our team is ready to provide friendly, expert support every step of the way.
You can expect a response in 24 to 48 business hours.
If you’re looking to purchase individual courses, you can easily do so through our user-friendly online registration system. For group course purchases, visit our registration page, complete the online registration form, and email it to our support desk.
For large bundle purchases, we offer subscription pricing. Please contact support@cpkn.ca for more information.
Click the ‘Forget your username?’ or ‘Forget your password?’ links below the login section on your login page. Follow the directions provided.
Verify you are using the correct username and password. Please note your password is case sensitive.
If you cannot remember your username, please check your emails as it would have been sent to you by support@cpkn.ca.
If you continue to have issues, reset either your username or password by clicking the links provided on your login page.
Certificates can be found under the course title in your portal, or in the training records tab that can be found along the left side of your account.
You can access your course through the CPKN Learning Management System (LMS) or your service specific portal. Find the login button on the CPKN homepage in the top right corner.
Select either your service-specific portal from the drop-down menu, or select the CPKN LMS.
Login with your supplied username and password from support@cpkn.ca. If this is your first time logging in, you will need to accept our Terms and Conditions.
Once logged in, you will see the homepage. Under the “My Courses and Group” section, will be your registered course.
