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Director of Products and Services

CPKN is looking for an experienced, creative, and forward-thinking leader to join our senior leadership team as our new Director of Products and Services.

This is not a role where you will simply inherit an established product function. You will help build it.

CPKN is evolving how we develop, deliver, and grow our products and services. The Director will play a key leadership role in building and embedding CPKN’s Product Ownership Model. They will provide enterprise leadership across our portfolio, and work across the organization to ensure our products and services continue to deliver meaningful value to policing and public safety organizations across Canada and beyond.

Why Join CPKN

CPKN is a Canadian not-for-profit organization dedicated to help policing and public safety organizations learn, grow, and reach their full potential through knowledge, expertise, and research. Our work has national reach, and we continue to look ahead to new technologies, approaches to learning, partnerships, and opportunities in Canada and internationally.

This is an opportunity to do work that matters, with real scope to lead, a broad portfolio to shape, and a leadership team committed to CPKN’s continued evolution.

 

    What You’ll Do

    Reporting to the President, you will be accountable for the strategy, performance, growth, and evolution of CPKN’s portfolio of products and services.

    You will:

    • Play a key leadership role in building and evolving CPKN’s Product Ownership Model.
    • Manage up to five Product Leads and drive strategy, priorities, performance, and evolution across CPKN’s portfolio of products and services.
    • Build strong cross-functional alignment around product and service priorities and outcomes, working closely with all departments and teams.
    • Strengthen how CPKN measures the performance, financial sustainability, adoption, client and sector value, and impact of its products and services to inform decisions and priorities.
    • Identify opportunities to grow, improve, and innovate across existing and new products, services, and markets.
    • Ensure product and service decisions balance client and sector value, mission impact, and long-term financial sustainability.

    If you enjoy building, leading change, and turning strategy into action, this is an opportunity to shape how product leadership works at CPKN and influence the future of products and services that help transform policing and public safety in Canada and internationally.

     

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    What We’re Looking For

    You combine strategic leadership and strong business acumen with curiosity, creativity, and an ability to bring people together.

    You bring significant leadership experience in product management, service development, business strategy, innovation, or a related field, including experience building, establishing, or significantly evolving product and service capabilities, operating models, or ways of working.

    You understand product and service lifecycles, client and market needs, performance and financial considerations, and can lead effectively in complex environments.

    You are an effective change leader who can work across organizational boundaries, influence outcomes, build strong relationships, and create clarity.

    You understand how to balance mission, client, and sector value, and financial sustainability in a not-for-profit or mission-driven environment or bring experience that demonstrates your ability to do so.

    Knowledge of policing and public safety is important to us. Experience within or closely connected to the sector is strongly preferred, although we also welcome candidates who can quickly develop a strong understanding of the environment and the needs for the community we serve.

     

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    Position Details

    CPKN is a national organization headquartered in Charlottetown, Prince Edward Island. While our headquarters and the majority of our team are based in Prince Edward Island, hybrid and remote work arrangements will be considered for the successful candidate, providing flexibility in where this role can be based.

    The salary range is $105,000–$125,000 with starting salary based on experience, qualifications, and internal equity. CPKN’s broader compensation framework is currently under review.

    CPKN offers a comprehensive benefits package, including employer RRSP matching, health benefits, a competitive vacation allowance, workplace flexibility, and an organization-wide year-end holiday closure.

     

    Our Culture

    At CPKN, we believe great work happens when talented people feel supported, respected, and connected. We value collaboration, innovation, accountability, and continuous improvement. We are proud of the positive and team-oriented environment we’ve built and are looking for someone who shares those values.

    Ready to Apply

    If this opportunity speaks to you, we would love to hear from you. Please submit your resume and cover letter to careers@cpkn.ca by Friday, September 11.

    For complete responsibilities and qualifications, please review the Director of Products and Services Job Description document.

    Application deadline: Friday, September 11

    How to apply: Please send your resume and cover letter to careers@cpkn.ca.

    CPKN is committed to an inclusive and accessible recruitment process and welcomes applications from qualified candidates with diverse backgrounds, experiences, and perspectives. Accommodations are available throughout the recruitment and selection process.