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EProctor Specialist (contract)

Who We Are

Join a team that makes learning and certification possible. The Canadian Police Knowledge Network (CPKN) is Canada’s leading providers of technology-enhanced learning solutions. Through our eProctor Canada service, we help police and public safety organizations deliver secure, professional, and accessible online examinations nationwide.

We’re looking for a detail-oriented, customer-focused eProctor Specialist on a flexible, part-time contract basis to join our growing team. If you enjoy helping people, solving problems, working independently, and ensuring great client experience, this could be the perfect opportunity for you.

This fully remote role places you at the center of an innovative service that supports learners, professionals, and police and public safety organizations across Canada.

Why Join CPKN

We offer:

  • Flexible remote work
  • Meaningful work supporting education and certification in policing and public safety
  • Collaborative and supportive team culture
  • Opportunity to develop skills in technology, customer service, and online learning
  • Valuable experience in a fast-growing digital assessment environment

What You’ll Do

As an eProctor Specialist, you will play a key role in delivering a secure and professional testing experience from start to finish. Your responsibilities will include:

  • Greeting and verifying test takers while providing a welcoming and professional experience
  • Guiding candidates through testing procedures and exam instructions Supporting clients and test takers through the entire examination process, from account setup to exam completion
  • Monitoring live online examinations to ensure compliance with security and testing protocols
  • Maintaining the integrity, security, and privacy of examination environments and user data
  • Identifying trends, concerns, and opportunities for service improvement
  • Assisting with the development and enhancement of eProctor Canada procedures and processes
  • Tracking issues and providing timely feedback to the broader CPKN team
  • Contributing to continuous improvement initiatives that strengthen service delivery
  • Supporting additional operational activities as required
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What We’re Looking For

You are someone who:

  • Enjoys working with people and delivering exceptional customer service
  • Has strong organizational and time-management skills
  • Pays close attention to detail and follows procedures consistently
  • Is comfortable working independently while remaining a strong team player
  • Demonstrates sound judgment and problem-solving abilities
  • Adapts well to changing priorities and technology-based environments
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Position Details

  • The contract runs from September to December 2026, with potential for extension.
  • Shifts range from 4 to 7.5 hours, for a total of 12 to 20 hours per week.
  • Required working hours fall between noon and 9 p.m. Atlantic Time, Monday through Friday.
  • CPKN’s head office is located in Charlottetown, Prince Edward Island. While we welcome applications from across Canada, please note that all working hours are based on Atlantic Time.

Qualifications

  • Post-secondary education (completed or in progress), or an equivalent combination of education and experience
  • Experience with customer service and client support
  • Strong computer skills, including web browsers and Windows-based applications
  • Excellent verbal and written communication skills

Bonus Qualifications

  • Bilingualism (English/French)
  • Experience in education, testing, invigilation, or examination administration
  • Experience working in a customer support environment

Our Culture

At CPKN, we believe great work happens when talented people feel supported, respected, and connected. We value collaboration, innovation, accountability, and continuous improvement. We are proud of the positive and team-oriented environment we’ve built and are looking for someone who shares those values.

 

Ready to Apply

If you’re passionate about providing outstanding service, have a keen eye for detail, and want to be part of a team delivering trusted online assessment services across Canada, we’d love to hear from you.

This is a contract position and offers $22.00 per hour. Please send your resume and cover letter to careers@cpkn.ca and please reference the position title in the subject.

CPKN appreciates the interest of all applicants; however, only those selected for an interview will be contacted.

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