A new reporting system shaped directly by clients will deliver customizable, scheduled, and streamlined insights when it launches this fall.
By Natalie Fournier
You told us. We listened. Reporting in the Learning Management System (LMS) is getting an upgrade.
The Canadian Police Knowledge Network (CPKN) is making enhancements to its LMS based on feedback received through a recent review that included a needs assessment and focus group survey conducted with clients across the country. According to the responses, the current reporting system wasn’t meeting client expectations. With this information, CPKN will start from scratch and rebuild the LMS for ease of use with a focus on the system’s reporting capabilities, a common issue identified by users.
The reporting system allows clients to collect and analyze learning data within the system to track who is learning, how they are progressing, and overall performance. This data is used by learners, managers, and human resource teams to identify and track training completion.
“The message from clients has been clear, reporting needs to be more intuitive and practical,” said Chantelle Ivanski, Director of Innovation, CPKN. “This project is about turning that feedback into a user-focused solution that makes data easier to access and use.”
The redesigned reporting system will be built around three core components. First, standard reporting that will include essential basics that most users need, followed by data available for users to conduct their own analysis. Second, customized reporting will allow advanced users to create detailed, tailored reports, while the third component, scheduled reporting, will enable users to send both standard and customized reports at predetermined times. All reports will now include a business-ready overview to reduce manual work, allowing trainers to simply download the data and share results as needed without any extra effort. Additionally, reports will enable data to be generated instantaneously rather than on an hourly basis.
Client collaboration has been central to the planning process. A group of clients were engaged early to review proposed features and share feedback, helping shape a system that aligns closely with real-world use cases. These partnerships will continue throughout development, with select clients receiving early access to test the platform and provide input before launch.
Success will be measured through client feedback during testing and after implementation, with the goal of delivering a reporting experience that meets and exceeds expectations.
“This is more than a technical upgrade; it’s a complete overhaul.” Ivanski added. “By involving clients throughout the process, we’re building a system that truly supports their workflows and decision-making.”
The project will see a significant investment of time and coordination but reflects CPKN’s commitment to listening to its clients and evolving its tools to better support their needs. The project will see the inclusion of additional features like the option to add external certificates and inventory management, with an expected rollout date of fall 2026.
To learn more about CPKN’s Department of Innovation and their work, visit the CPKN website here.
